FREQUENTLY ASKED QUESTIONS

Below we have detailed a list of frequently asked questions and answers about LP gas from our files.

Did you know that LP gas is absolutely non-toxic, non-corrosive, clean burning and non-polluting?

What is LP Gas?

LPG stands for Liquified Petroleum Gas and is a flammable mixture of hydrocarbon gases used as a fuel in domestic and industrial heating appliances, and a number of commercial vehicles.
In Australia, LPG is usually made from propane or butane gas, or a mixture of both. It’s an ideal fuel for heating and cooking because it burns readily in the air, and its short lifetime in the atmosphere and low carbon content mean its greenhouse emissions are minimal. So Origin LPG is a good friend to the environment.
For homes and businesses not connected to a natural gas mains network, Origin LPG is a great alternative energy source because it’s easy and safe to use, cost effective, and simple to transport and store.
 

Why does LP Gas smell?

As a safety feature, a strong, distinctive odour is deliberately added to LP gas to assist in early detection of even minor leaks.

How does leaked LP Gas dissipate?

Since LP gas is heavier than air, any leaked gas will always flow downwards, collect in low spaces and be slow to dissipate without ample ventilation and air movement.

How do I order a cylinder on-line?

Go to the “Manage My Account” link under the "Our Services" section on the left hand side of any page and choose the “Place an Order” drop down page and then following the instructions on that page. 

How do I make a payment on-line?

Go to the “Manage my Account” link under the "Our Services" section on the left hand side of any page and choose the “Pay My Account” drop down page and then follow the instructions on that page. 

How do I open an Account with Speed-e-gas?

Click on the "Become A Customer" link and complete the on-line form. A member of our customer service team will be in touch with you shortly to provide further information. Alternatively, call 1300 55 1200 to speak with one of our friendly customer service team directly.

Can I use LP gas in Natural gas appliances and vice versa?

NO, each type of gas requires different amounts of oxygen to burn properly, so different burners are required in the appliances. All gas installations and conversations must be carried out by a licensed gas fitter or plumber.

What are some basic safety rules?

1. Gas cylinders should be maintained in an upright position and not exceed 9kg when transported in a car

2. Connect or disconnect cylinders away from a naked flame or ignition source.

3. Store cylinders in the shade away from direct sunlight.

4. Dented or damaged cylinders should be returned to your supplier

5. Ensure your gas cylinder is tested and stamped by a qualified service person at least every 10 years.

6. Replace cracked or damaged hoses (if unsure of how to do it or whether safe call a qualified technician)

7. Cylinders for household use should not be filled with automotive LPG.

8. Store petrol, flammable liquids or aerosols away from cylinders.

What are some care and maintenance tips for LP Gas cylinders and appliances?

Every cylinder must be inspected at an authorised LP Gas Test Station at least once every ten years. (SPEED-E-GAS is an authorised test station). The last inspection date is stamped on the cylinder collar, neck or foot ring.

A safety valve is fitted to the vapor space to allow automatic relief of any excess pressure due to overfilling, or in the event of fire. NEVER tamper with the safety valve or other cylinder fittings. Do not use undue force to open or close the main cylinder valve. If in doubt, consult the supplier. If any leakage from the valve of a small cylinder is detected or suspected, move the cylinder to a safe location at least 20 metres from any possible source of ignition. Slowly release the contents. Return the empty cylinder to a Test Station. Where a leaking cylinder is part of a fixed installation, shut off the main valve and immediately notify your gas supplier. Store cylinders well away from possible sources of ignition or excess heat and in a well ventilated space. Do not store near other compressed gases.

What to do in an emergency?

If you suspect you have an LPG leak, turn off your appliances and gas cylinders and call Origin immediately on our 24-hour hotline 1800 808 526.

Until the emergency service technician arrives, make sure you follow these safety tips:
Open all windows and doors.